Returns for automotive equipment, freight items, parts, and accessories must be reviewed before anything is sent back. Do not ship, uninstall, modify, or return equipment without authorization and return instructions.
Return eligibility may depend on the product type, manufacturer requirements, order status, product condition, packaging, installation status, special-order status, freight handling, and the reason for the return request.
Large equipment, installed equipment, used items, damaged items, electrical components, special-order products, closeout items, manufacturer-supplied items, and products without original packaging may have limited or no return eligibility.
Before attempting a return, use the Contact page with the product brand, model, SKU, order details, photos, packaging condition, and reason for the request. The situation must be reviewed before a product is shipped back.
Unauthorized returns may be refused, delayed, returned to sender, or subject to additional cost depending on the product and manufacturer requirements.
Return freight, restocking fees, manufacturer requirements, missing packaging, missing parts, damage, installation status, and product condition may affect the outcome. Large equipment may require special freight handling and cannot usually be treated like a standard parcel return.
Products should remain unused, uninstalled, unmodified, and in original packaging unless instructed otherwise during the review process.
If an item arrives damaged, incorrect, or incomplete, document the issue before installing or modifying the product. Take photos, keep packaging, and use the Support page so the issue can be reviewed.
Freight damage should be documented with the carrier when possible. Missing or incorrect items should be reported with order details, product photos, packaging photos, and any labels or packing information.
Cancellation eligibility depends on order status, manufacturer processing, freight status, customization, special-order status, and whether the product has already shipped. Some orders may not be cancellable once processing, staging, freight, or manufacturer fulfillment has started.
Installed equipment may have limited or no return eligibility. Do not uninstall or ship equipment back without review and written return instructions.
Return shipping depends on the product, reason for return, manufacturer requirements, order details, and review outcome.
Yes. Returns must be reviewed before anything is shipped back.
Take photos, keep packaging, avoid installation or modification, and use the Support page for review.
